At The USM Store, we respect your privacy and take reasonable steps to protect your personal information.
This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website or purchase our products.
. Information We Collect
When you place an order or use our website, we may collect information such as:
- Name
- Phone number
- Email address
- Billing address
- Shipping address
- Order details
- Payment-related information
- Device and website usage information
- Information you provide when contacting customer support
We do not need your full card or banking details to process your order where payment is handled by a third-party payment provider.
. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm COD orders
- Provide order updates
- Process payments
- Provide customer support
- Handle returns, refunds, and cancellations
- Improve our products and website
- Prevent fraud and misuse
- Send promotional messages where permitted and where you have consented or where otherwise allowed by law
- Meet legal and regulatory requirements
. Sharing Your Information
We may share necessary information with trusted service providers who help us operate our business, such as:
- Courier and delivery partners
- Payment service providers
- Website and technology service providers
- Customer support providers
- Marketing service providers, where applicable
- Government or legal authorities where required by law
We only share information that is reasonably needed for the relevant service or purpose.
. Payment Information
Payments may be processed through third-party payment providers.
Your payment information may be handled directly by the payment provider according to its own privacy and security practices.
. Cookies
Our website may use cookies and similar technologies to:
- Keep the website working properly
- Remember certain preferences
- Understand website usage
- Improve your shopping experience
- Measure marketing and advertising performance
You may be able to control cookies through your browser settings.
. Marketing Messages
If permitted by applicable law, we may send promotional messages about our products, offers, or updates through email, SMS, WhatsApp, or other communication channels.
You may request to stop receiving promotional messages by contacting us or using the unsubscribe option provided in the message, where available.
. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no online system can be guaranteed to be completely secure.
. Data Retention
We may keep your information for as long as reasonably required for order processing, customer support, business records, legal requirements, dispute resolution, and other legitimate purposes.
. Your Rights
Subject to applicable law, you may contact us to:
- Ask about the personal information we hold about you
- Request correction of incorrect information
- Ask questions about how your information is used
- Request deletion where legally permitted
- Withdraw consent where applicable
Some information may need to be retained where required by law or for legitimate business purposes.
. Children's Privacy
Our website is not intended for children to place orders independently.
If you believe that a child has provided personal information to us, please contact us.
. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.
. Contact Us
For privacy-related questions or requests:
The USM Store
Email: info@theusmstore.com
Phone/WhatsApp: +91 96992 61559
Customer Support: 9:00 AM – 6:00 PM, all days