Shipping policy

Thank you for shopping with The USM Store. We want your shopping experience to be simple and smooth. This policy explains how we process and deliver your orders.

Where We Deliver

We currently deliver our products across India to serviceable PIN codes through our delivery partners.

You can enter your PIN code at checkout to check whether delivery is available at your location.

Order Processing

Orders are usually processed and dispatched within 1–2 business days after the order is placed.

Orders placed on Sundays or public holidays will be processed on the next working day.

During sales, product launches, festive seasons, or periods of high order volume, dispatch may take a little longer.

Delivery Time / TAT

Our estimated delivery time is:

  • Metro Cities: 2–5 business days

  • Tier 2 & Tier 3 Cities: 3–7 business days

  • Remote Areas: 5–10 business days

Most orders are delivered within 3–7 business days from the date of order. Some locations may take up to 10 business days.

These are estimated timelines and may vary depending on the delivery location, courier service, weather, holidays, and other factors.

Shipping Charges

We offer FREE SHIPPING on orders above ₹699.

For orders below ₹699, a shipping fee of ₹55 will apply.

The applicable shipping charge will be shown at checkout before you place your order.

Cash on Delivery

COD is available on eligible orders and serviceable PIN codes.

A COD fee of ₹40 will apply to COD orders.

COD availability may depend on the delivery location and courier service.

Order Tracking

Once your order is dispatched, we will share tracking details through SMS, WhatsApp, and/or email.

Please allow up to 24 hours for tracking information to become active after dispatch.

Delivery Attempts

Our delivery partner may make up to 2–3 delivery attempts.

Delivery may not be completed if the customer is unavailable, the address is incorrect, the phone number is unreachable, or the customer refuses the order.

Delayed Delivery

Delivery may sometimes be delayed due to bad weather, festivals, high order volumes, courier delays, government restrictions, incorrect address details, or other situations outside our control.

We will try our best to keep you informed in case of major delays.

Damaged or Tampered Package

If your package appears damaged, open, or tampered with at the time of delivery, please do not accept the package and contact us.

If you receive a damaged product, please contact us within 48 hours of delivery with clear photos/videos of the product and packaging.

Incorrect Address

Please check your name, phone number, address, and PIN code carefully before placing your order.

The USM Store will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

International Shipping

We currently deliver only within India and do not offer international shipping.

 Contact Us

The USM Store
Email: info@theusmstore.com
Phone/WhatsApp: +91 96992 61559
Customer Support: 9:00 AM – 6:00 PM, all days